Policy

Privacy Policy

This policy explains how Pawdrop collects, uses and protects personal information when you visit thepawdrop.co.uk or place an order.

1. Who we are

Pawdrop operates the website thepawdrop.co.uk.

For privacy-related questions, contact us at hello@thepawdrop.co.uk.

2. Information we collect

Pawdrop may collect name, email address, shipping address, billing address, phone number if provided, order details, payment details processed securely by payment providers, customer support messages, marketing consent if given, and technical data such as IP address, browser, device, pages visited, cookies and analytics data.

3. How we use your information

We may use personal information for processing orders, shipping orders, customer support, fraud prevention, legal and accounting obligations, email marketing if the customer opts in, improving the website, and measuring advertising and website performance.

4. Sharing information

Personal data may be shared with trusted service providers needed to operate the store, such as Shopify, payment processors, delivery and logistics providers, email marketing tools, analytics tools, advertising platforms, professional or legal advisers if needed, and authorities if required by law.

5. Marketing

Customers only receive marketing emails if they opt in, and they can unsubscribe at any time.

6. Cookies

Cookies and similar technologies are used for site function, cart, checkout, analytics and marketing. Please see our Cookie Policy.

7. Data retention

Pawdrop keeps personal information only as long as necessary for order processing, legal, accounting, fraud prevention, and customer support purposes.

8. Customer rights

Customers may request access, correction, deletion, restriction, portability, or object to certain processing by contacting hello@thepawdrop.co.uk.

9. Contact

For privacy questions, contact hello@thepawdrop.co.uk.