Terms of Service

1. Overview

These Terms of Service apply to purchases made on thepawdrop.co.uk.

By using the website or placing an order, customers agree to these terms.

2. Store information

Pawdrop
Website: thepawdrop.co.uk
Contact: hello@thepawdrop.co.uk

3. Products

We aim to display product information, pricing, images, and descriptions as accurately as possible.

Small variations may occur due to screen settings, product updates, or supplier improvements.

4. Orders

After placing an order, customers will receive an order confirmation by email.

We reserve the right to refuse or cancel an order if payment fails, fraud is suspected, the product becomes unavailable, or incorrect information was provided.

5. Pricing and payment

Prices are shown in GBP.

Payment is processed securely through our payment providers. Pawdrop does not store full card details.

6. Shipping

Shipping is subject to the Shipping Policy.

Current estimate: order processing 24–48 hours, estimated delivery 5–9 business days, with free UK delivery.

7. Returns and refunds

Returns and refunds are subject to the Return & Refund Policy.

Current return promise: 14-day returns on unused items.

8. Customer responsibilities

Customers are responsible for providing accurate delivery information and checking their order details before completing the purchase.

9. Website accuracy

We do our best to keep the website accurate and available, but we cannot guarantee that all information will always be error-free or uninterrupted.

10. Intellectual property

All Pawdrop branding, text, design, images, and website content belong to Pawdrop or are used with permission. They may not be copied or reused without permission.

11. Liability

Nothing in these terms limits consumer rights or liability where it would be unlawful to do so.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be available on the website.

13. Contact

For questions, contact hello@thepawdrop.co.uk.